Spa Secretz

At Spa Secretz, we strive to provide a personalized and positive experience to all clients. When you book your appointment, the time reserved is exclusively for you. Deposits will go toward your appointment cost and are non-refundable and non-transferable. We understand things happen and if you should need to cancel or reschedule, we ask that it is done at least 24 hours in advance. This will allow us to schedule another client in your place if needed. Any appointments cancelled or rescheduled on the day of your appointment or less than 24 hours to your appointment, you will be charged a fee of 30% of the scheduled service(s). A new deposit will be required for the new appointment booked. Spa Secretz strives to provide high quality service, which includes on-time appointments. Timing is everything and you don’t want to infringe upon another client’s appointment. We understand things happen but if you see you may be running late 15 minutes or more, please contact us. We will try our best to accommodate your appointment, however, you may be asked to reschedule. • Cancellations & reschedules that occur on the day of your appointment or less than 24 hours to your appointment, will be charged a fee of 30% of the scheduled service(s). • Clients that fail to show or miss the appointment will be charged a “No-Show” fee, which is 50% of the original cost of the scheduled service(s). *Two no-shows will result in a client not being able to book with Spa Secretz again. • Late arrivals (10 minutes or more) may be asked to reschedule if we are unable to accommodate your appointment. • ALL cancellations and no-show fees must be paid before booking a new appointment.